Support
Help Center
Find quick answers to common ilm AI questions here. If your issue is not resolved, contact us directly.
Account and login
- If you cannot log in, check your email and password first.
- You can request a reset link from the Forgot Password page.
- If you use Google sign-in, use the same Google account again.
- If you do not receive the verification email, check your spam folder.
Subscriptions and payments
- Plans are shown in PKR for Pakistan and USD for other countries.
- Paddle handles Visa/Mastercard recurring checkout; Pakistani cards must support international e-commerce and 3D Secure.
- Easypaisa/JazzCash manual verification is available as a fallback in Pakistan.
- The Play Store app uses and syncs existing web subscriptions.
- If payment succeeds but the plan does not activate, contact support with your Paddle receipt or wallet proof.
AI tools
- AI Tutor, Guess Paper, Full Test, OCR, and Essay Writer all run through the AI Gateway.
- If a response is slow, wait a few seconds and try again.
- For weak OCR results, use a clear image, good lighting, and a straight camera angle.
- For voice tutor issues, check microphone permission and use a stable internet connection.
Parent dashboard
- The student should generate a parent invite or link code first.
- A linked Free account can see locked progress indicators; live dashboards, reports, and communication unlock on the student's Pro or Elite plan.
- Attachments are private and accessible only to linked users.